Refund Policy
S.E.N.S YOU (Sensa Vogue) Dropshipping Refund Policy
1. **Introduction**
At Sensa Vogue, we strive to ensure our customers are satisfied with their purchase. If you are not completely satisfied, we are here to assist you. Please note that our refund policy is dependent on the policies of our dropshipping partners, as purchases are made through these partners.
2. **Eligibility for Return and Refund**
You are eligible for a refund if the product you received is:
- Damaged or defective
- Different from the product description or image displayed on the dropshipping partner's website
Please note that to be eligible for a refund, you must raise a refund request within 14 days of receiving the product. After this period, we cannot offer you a refund or exchange.
3. **Non-Refundable Items**
Certain types of items cannot be returned, including:
- Customized or personalized products
- Clearance or sale items
- Gift cards
- Downloadable software products
4. **Refund Process**
To request a refund, customers must contact the dropshipping partner they purchased from. The dropshipping partner will then coordinate with Sensa Vogue to process the refund.
5. **Refunds**
Once your return is received and inspected, we will notify our dropshipping partner of the approval or rejection of your refund. If approved, your refund will be processed by the dropshipping partner according to their refund policy.
6. **Late or Missing Refunds**
If you haven’t received a refund yet, first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact the dropshipping partner you purchased from.
7. **Exchanges**
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact the dropshipping partner you purchased from.
8. **Contact Information**
For any inquiries regarding this refund policy, please contact us:
- Trade Name: S.E.N.S YOU
- Phone Number: +35799246766
- Email: sensavogue1@gmail.com
- Physical Address: Panayias Kannavia, 14, 2834 Nicosia, Cyprus
This policy is effective as of May 23, 2023, and may be updated periodically to reflect changes in our refund practices or for other operational, legal, or regulatory reasons.
Note: Please check the refund policies of our dropshipping partners as they may have additional requirements or procedures for refunding Sensa Vogue products.
1. **Introduction**
At Sensa Vogue, we strive to ensure our customers are satisfied with their purchase. If you are not completely satisfied, we are here to assist you. Please note that our refund policy is dependent on the policies of our dropshipping partners, as purchases are made through these partners.
2. **Eligibility for Return and Refund**
You are eligible for a refund if the product you received is:
- Damaged or defective
- Different from the product description or image displayed on the dropshipping partner's website
Please note that to be eligible for a refund, you must raise a refund request within 14 days of receiving the product. After this period, we cannot offer you a refund or exchange.
3. **Non-Refundable Items**
Certain types of items cannot be returned, including:
- Customized or personalized products
- Clearance or sale items
- Gift cards
- Downloadable software products
4. **Refund Process**
To request a refund, customers must contact the dropshipping partner they purchased from. The dropshipping partner will then coordinate with Sensa Vogue to process the refund.
5. **Refunds**
Once your return is received and inspected, we will notify our dropshipping partner of the approval or rejection of your refund. If approved, your refund will be processed by the dropshipping partner according to their refund policy.
6. **Late or Missing Refunds**
If you haven’t received a refund yet, first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact the dropshipping partner you purchased from.
7. **Exchanges**
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact the dropshipping partner you purchased from.
8. **Contact Information**
For any inquiries regarding this refund policy, please contact us:
- Trade Name: S.E.N.S YOU
- Phone Number: +35799246766
- Email: sensavogue1@gmail.com
- Physical Address: Panayias Kannavia, 14, 2834 Nicosia, Cyprus
This policy is effective as of May 23, 2023, and may be updated periodically to reflect changes in our refund practices or for other operational, legal, or regulatory reasons.
Note: Please check the refund policies of our dropshipping partners as they may have additional requirements or procedures for refunding Sensa Vogue products.